FAQs

Frequently asked questions

Here you will find helpful information and answers to the most frequently asked questions about ROMA Roller Shutters, External Venetian Blinds, Textile Screens and Garage Doors. Do you have specific questions about a ROMA product or would you like to purchase ROMA Roller Shutters, External Venetian Blinds, Textile Screens or Garage Doors? Then please contact a ROMA Distributor in your area directly.

BUILDERS

Can I buy ROMA products directly from ROMA?

You can only buy our products through selected Distributors. Direct purchase via ROMA is not possible. Use our distributor search and find a distributor near you now.

Is there a ROMA Distributor near me?

You can find ROMA specialist distributors via our distributor search. Simply enter your zip code there.

Who do I contact if I have problems or complaints?

If you are not satisfied with one of our products, please contact the ROMA specialist partner from whom you purchased the ROMA product. They will be happy to advise you and will contact us if necessary.

Where can I get spare parts for ROMA products?

Please contact our qualified ROMA specialist distributors directly, as spare parts and service parts for ROMA products can only be obtained from selected specialist partners. Find a Distributor near youhere.

Where can I get ROMA brochures?

In our download area, you can quickly and easily download all important product brochures, operating and maintenance instructions and other product-relevant information material.

Where can I find out more about the individual ROMA products?

You can find out about the advantages and features of ROMA Roller Shutters, External Venetian Blinds, Textile Screens and Garage Doors on the relevant product pages of the ROMA website. In our download area you will also find all the important documents with detailed information that you need as a building owner. You can obtain individual advice and price information from a ROMA Distributor near you.

New Customers & Distributors

Who is my personal ROMA contact?

In the ROMA portal for specialist partners, you will find your contacts sorted by responsibility.

How can I order advertising material?

As a specialist partner, you will find all information about ROMA advertising materials and samples in the ROMA portal and can also order them directly there. Log inhere.

How do you become a ROMA specialist partner?

The best way to do this is to get in touch with ususing our contact form. We will get back to you as soon as possible to discuss the next steps with you.

How do I get access data for the ROMA portal?

You can only access the ROMA Portal, the digital toolbox, as a ROMA customer. If you are not yet registered for the ROMA Portal, an employee with full access in your company can invite you. If you and your company do not yet have initial access to our ROMA Portal, simply contact your ROMA sales representative directly. You can then create all further accesses yourself as described above. Here you will find further information for your ROMA Portal access.

Where can I find material about ROMA products?

You will now find the download area for specialist partners exclusively in the ROMA portal. After logging in, you can quickly and easily find brochures, technical documents, product images, reference photos and films to help you advise your customers and your day-to-day work. You can also get an overview of your orders and place orders online. Only a limited number of brochures, documents and CAD data are available in the public download area on the ROMA website.

How do I get an appointment with a sales representative?

The best way to do this is to use our contact form. The sales representative responsible for you will contact you as soon as possible to arrange a non-binding consultation appointment with you.

Does ROMA offer training courses on ROMA products?

In addition to individual training courses at ROMA locations or directly at your premises, the ROMA AKADEMIE offers you as a specialist partner a wide range of training courses on a wide variety of topics. Detailed information on the workshops, seminars and training courses offered by the ROMA AKADEMIE can be found here on the ROMA portal. You can also book your seminars there.

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