ROMA Portal - digital toolbox for specialist partners
The new ROMA portal combines all the tools you need for your daily work with ROMA sun shading elements. Whether ordering, quotations, downloading or order overview - everything can be found here clearly on one platform.
ROMA, the manufacturer of sun shading elements, is making the new customer portal available to all its specialist partners. Following an intensive development phase in collaboration with pilot customers, the new customer portal contains all the digital tools for working with ROMA Roller Shutters, External Venetian Blinds and Textile Screens.
Current users confirm it: the ROMA portal makes many things even more efficient. It enables uncomplicated order processing, from calculation for quotations with end customer mode for the consultation to online ordering and an overview of delivery dates. Orders are received error-free thanks to immediate plausibility checks and are given priority. ROMA specialist partners can find all order-related data and documents dating back to 2008.
Everything in one place
Whether contact persons at ROMA, technical documents for download, the seminar calendar for training bookings at the ROMA Academy, apps and tools or the service parts catalog - all digital applications for specialist partners are centrally located here in one place. On the new platform, the settings area offers numerous options, from changing addresses to newsletter registration and independent portal activation for new colleagues.
Whether on a computer or mobile-optimized on a tablet or smartphone, the new ROMA portal can be accessed at any time without installation in the browser at portal.roma.de.
The advantages of the ROMA portal for specialist partners at a glance:
+ all orders at a glance
+ Calculate and order easily online
+ Contact person for specialist partners
+ All planning and consulting tools
+ Delivery dates for specialist partners
+ ROMA downloads
+ own user administration
Mr. Grasberger, why was the ROMA Portal developed?
Arnold Grasberger: The ROMA Portal is the digital toolbox for our mostly trade-oriented specialist partners. It provides all the tools needed to make collaboration with ROMA more efficient and effective. In this way, we relieve our customers of routine tasks. Activities on the construction site and in the office merge. In the ROMA portal, the entire range of different ROMA apps and digital tools can be found centrally on one platform, e.g. configurator, all downloads from the specialist partner area, apps, planning and consulting tools, etc.
What was important when setting up the ROMA portal?
Arnold Grasberger: Simple operation, a visually appealing design and the fact that it is suitable for all end devices were particularly important to us. In addition, our high data protection requirements demanded great care. That's why the ROMA portal is operated in ROMA's own data centers. And it was a matter close to our hearts to focus on practical specialist partner requirements and not on theory. We held 150 intensive discussions with customers beforehand so that we could provide them with better digital support. This allows our specialist partners' employees to concentrate on the essentials. We use the feedback we receive to continuously develop the portal.
Who is the ROMA portal aimed at?
Arnold Grasberger: The ROMA Portal is intended for all ROMA specialist partners and their employees. It should also be seen as a supplementary tool for specialist partners who already use the ROMAconnect online product configurator, as all applications can be found in one place. Digitalization is a journey, both for us and for our specialist partners. With the ROMA portal, we have taken an important step in the right direction.
Thanks to Mr. Grasberger for the interview.